FAQS
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When is check-in?
To ensure your home is properly cleaned and prepared for your arrival, check-in time is at 4:00 pm.
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What time is check-out?
To ensure that our team can adequately prepare the home for the next guest, check-out is at 10:00 am.
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Where can I find check-in and check-out instructions?
Once you have booked a stay with us, you will be able to access check-in and check-out instructions via the property booking website or app. We will also email you instructions before your check-in time. Instructions will vary by property.
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Can I request early check-in or late check-out?
Yes, however, we cannot always honor your request due to the cleaning time it takes to turn and the arrival of our next guest. Message us via the booking website and we will consider your request.
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What is Broussard Properties Refund Policy?
We offer flexible cancellation policies that are determined on a per home basis. Refer to the cancellation policy listed under each property for information regarding specific homes. Broussard Properties reserves the right to change reservation accommodations should a specific property become unavailable due to circumstances beyond its control.
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Where can I find the cancellation policy for my reservation?
If you have already booked with us, please refer to your rental contract for specific cancellation policies. If you have not booked with us yet, please refer to the cancellation policy listed under each property on the booking website.
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How do I contact you if any issues arise during my stay?
You can reach out via the booking property app or website at any time and we will respond as quickly as we can with a solution to whatever kind of problem you are facing.
